Frequently Asked Questions
How to tune in the tv
Please ensure the Ariel cable is plugged into the DVB-T2 port on the back and do the following, Input DVB-T - Menu à Channel Setup - Auto Scan
How can I get sky on my tv
We recommend you connect your skybox via HDMI to the tv
when I use apps such as Netflix I can't navigate it
On the remote, you will find a blue coloured button, press that button, it will activate the mouse which will allow you to navigate certain apps like Netflix
How do i connect to external speakers
Ensure the speakers you are using have a 3.5mm jack port and use a 3.5mm Aux cable to connect the tv to the speaker/ Amp. Check all our TV inputs.
How come your Waterproof Televisions are cheaper than your direct competitors who offer similar products?
Simply put, we only deal directly to customers and not through any distribution channels, meaning the savings we make are reflected in our prices
Do I get a new warranty when I get a replacement
Uncertainty sometimes arises when a product is replaced under a warranty. This does not mean that you receive a new warranty when you receive a replacement. In essence, the contract that you make at the time of sale, which includes the warranty, is formed at the time when you paid the money. Issuing a replacement is something that occurs under the original agreement. It does not mean that you receive a new warranty. Therefore, it is important to be aware that your original warranty will expire on the original purchase, rather than the clock being re-set on the warranty at the time when your item is replaced.
Am I able to purchase additional warranty on top of the 2 years free I receive?
We can offer you additional years warranty at only £49 per year.
What happens if I am not happy with my Television after purchase?
Not a problem, all televisions sold come with 14 days hassle free returns start from the day of receiving delivery of your item. This covers all products purchased from us online/ over the phone.
Can i watch Sky on my new Waterproof TV?
Certainly, however, you will need to purchase an additional product called a Magic Eye. For queries please do not hesitate to contact our customer service department
Will the steam from the bathroom cause the screen to mist?
No, all are TVs have state of the art heated screens, preventing any condensation
Do you sell the European power cable for your TVs?
Yes, we have theEuropean power cableavailable here.