Terms & conditions

DELIVERY

We offer 3 different delivery options for delivery which are free delivery (2-3 working days), next working day delivery when ordered before 2 pm (£10.00 delivery charge) and overseas delivery (£35 delivery charge) 5-6 working days .Please note there will be international taxes/ duties on delivery.

If your item is in stock and you have ordered before 1 pm on a working day (Monday- Thursday) your delivery will be with APC next working day service. If placed on Friday- delivery will be the following working day which is Monday. 

We advise that you check and report any damage to the unit and also any missing parts or faults from your order within 48 hours of receiving the goods by contacting us via email with images attached returns@bathroomtv.co.uk and also including your order number, you will be entitled to a repair, if this is not reported within the 48-hour period you will be entitled to only a repair which may come at a cost.

With our new cartridge solution we are now able to sent out a replacement cartridge to change over at the comfort of your own home without risking transit damages , please note we don't cover any labour cost.

 

Returns  

In the case that you need to return your order, you are required to fill out our Returns/Faults form with your order number with a brief description.

In the case that you need to report damage, you are required to fill out our Returns/Faults form  with your order number with a brief description and clear images showing the damage. 

Our returns process takes 3-4 working days from receiving your order to getting it back to you if you require a full refund please read below (Money Back Guarantee).

 

Repairs

We offer repair services to any of our customers who are in warranty or not in warranty.

In case you need a repair on your tv please fill out our returns/fault form with your order number and the fault with images please note any damages will be chargeable.

If you are out of warranty and you require a repair please fill out our returns/fault form with your order number and fault with images or videos there will be a fee £50 collect and inspection and if reparable we will repair and advise you of the cost for the full repair.

 

MONEY BACK GUARANTEE

To give you full confidence in buying from Bathroom TV we provide a 14-day money back guarantee. This allows you to return any order for whatever reason within 14 days of receiving delivery of your item. This covers all products purchased from us online.

To take advantage of this service you must notify us in writing via email within 14 days of your product being delivered. When arranging the return of goods please ensure the item is securely packaged or you will be charged for any damage occurred, you will be given 2 options for the return of the good.

The refund process will take 3-5 working days to be processed and refunded back to your account.

To return your order, there are 2 options we can offer you:

 

1. OWN METHOD: 

You can return the item yourself to our returns office using your own method. To get the address please contact us via email returns@bathroomtv.co.uk 

Once your return reaches us, we will initiate a *full refund* on your order.

 

The courier choice is yours, however, we recommend using parcel2go as they offer the best rates.

 

2. APC COLLECTION:

We can arrange a collection from a home or a work address within a 3-hour timeslot on a working day.

 

Once the TV is returned the following day, we will initiate a *partial refund* of the amount paid - £10.00 to cover our collection costs.

 

Returned products must be in the original condition supplied with the original packaging. Any products that are noticeably different in condition will not be accepted, and in such instances, you may be liable for any costs associated with collecting the items.

WARRANTY

Our televisions are built to the latest regulations in safety and waterproofing. They feature heated screens to prevent the front misting up in humid conditions and come with a splash-proof remote control. For this reason, we are happy to offer a 2 year manufactures warranty and with all our music systems we offer 1 year manufactures warranty, In the event of a defect in workmanship or materials. Please keep your invoice/ order number of the original purchase as this would be required to validate your warranty in the unlikely event of any issues with your television or music system. you are entitled to a repair and only if the unit is unrepairable we will issue a replacement unit. 

The manufacturer's warranty will not cover faults caused by accident, neglect, misuse and opening up the product breaking the seal on the unit. in the case of this, we do offer a repair service which will come at a cost. 

Please note we do not cover any labour costs so it is advised that the installer is booked after receiving and testing your order.

 

ISO 13406-2 STANDARD FOR LCD SCREEN PIXEL FAULTS

All Bathroom TV products use LCD LED panels; by using the LCD LED panels and follow the ISO 13406-2 standard.

The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.

The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the resolution of the LCD and allowing for two malfunctioning pixels per million pixels.

 

The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the resolution of the LCD and allowing for five malfunctioning sub-pixels per million pixels.

 

The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the resolution and allowing for two malfunctioning sub-pixels within a 5 x 5 block, per million pixels.